All our items are sold with a 14 day money back guarantee. If you receive your item and are unhappy with your purchase for any reason you can return it within 14 days for a refund minus our original shipping costs. Items may only be returned UNUSED and in the original packaging. If you need to return an item please email us at admin@radiocontrolplus.com for instructions and terms. We recommend using an insured courier so that you will be covered if the item were to be lost or damaged in the post. If an item is found to be faulty you will be refunded for your postage costs up to a maximum of £10.00. By purchasing from Radio Control Plus you are entering into a legally binding contract and the following terms and conditions apply: 1. Please check your item BEFORE USE. Once fuel has been put into your model only the radio control and engine are covered by a 3 month warranty. If you require details on how to check your model before use please ask us. 2. The warranty covers manufacturing defects only. It does not cover damage caused by miss-use or general wear and tear. 3. If you believe you have a faulty engine or radio please contact us before returning for details. 4. These models are NOT TOYS. If you have no experience with nitro models you will need to do some research on how to tune and set your engine and also how to check it before use. We will offer advice and help to newcomers as much as possible but are unable to accept returns for items that have been damaged by incorrect use, from customers who are unable to adjust their models or from customers who have not fully checked their models before use. 5. Any item that is returned to us used and found to be not faulty or not covered by the warranty will be subject to a £15 testing fee. You will also need to pay the postage if you require the item to be sent back to you. 6. Please note all specification and colours on our products are subject to change without notice. All photo's used on this website are are for guidance only and the actual product may vary slightly from the displayed photo. 7. Due to the nature of the products we sell and the environment they operated in, breakages can often occur. It is extremely difficult to determine the level of use and the conditions that a product may have been subjected to. For this reason we offer a Guarantee for a period of 90 days from the day you received your purchase. When claiming under a warranty the product or defective parts must be retuned to us for examination. You will be notified by email if your claim is valid. If the product or parts are not covered by the warranty a quote will be supplied for repair or replacement and the cost of returning the product or parts back to you. All warranty claims decisions are final. 8 . The UK law is the applicable law. Radio Control Plus reserve the right to change any prices or details on our site WEEE Regulations: The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. - Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
- Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. Radio Control Plus is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. For example, if a customer bought a new radio controlled car from us we would accept their old radio controlled car and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled. |